REFUND POLICY
A user who has paid for TopSM services through a transaction on https://topsm.net/ can request a refund if they meet the eligibility criteria specified. Only requests that meet these criteria will be considered. If the user does not meet the criteria, TopSM may decline the request. To avoid prohibited conduct, TopSM may verify payments and information related to refunds and may request the user to provide identification, payment card, invoice, and other proof of payment.
If the user does not provide the required information within 3 days or if there are doubts about the authenticity of the documents, the refund request will be declined. If the service was not provided, the user can request a refund by emailing TopSM at info@TopSM.net with evidence of the transaction and a screen recording of the unreceived service.
We will notify you once we’ve received and inspected your transaction to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 days have passed since we approved your refund, please contact us at info@TopSM.net
This Refund Policy will be amended from time to time if there is any change in the legislation. Terms and conditions of the Refund Policy are subject to change by TopSM.
In case the User does not wish to accept the revised Refund Policy, he/she should not continue to use TopSM Services. If the User continues to use the Services after the date on which the change comes into effect, his/her use of the Services is to be bound by the new Refund Policy.
TopSM expects the User to contact it using TopSM contact details to resolve any problem or issue related to his/her payments before the User makes any Chargeback request. This Section does not affect any rights and/or claims, that the User may have against the bank/financial institution.
TopSM will investigate any Chargeback requests made by the User and in response will inform the User’s Issuing Bank whether any Service or Transaction has been cancelled.